Refunds & Returns
- Return policy
We strive to bring 100% guaranteed products with your purchase. If you are unsatisfied with a products purchase because of its defects/wrong products received, simply return the product. Please refer to the return instructions on the packing slip when returning your product.
- Condition of returns
Products returned must be in original condition, packaging and all paperwork, parts and accessories.
- Damaged or defective products
I- Get your order number(visit My Order History to retrieve the number)
II- Prepare detailed description of the damage/defect of your received products with picture. We use your feedback to improve.
III- Call our support team immediately between Mon-Fri 9am-6pm with order number and the damage description so that we could assist you return shipping fees.
IV- Or simply email us your order number and the picture of the damage product and we will get back to you as soon as possible. (firstname.lastname@example.org)
Cost of returning the goods
The cost of returning any unwanted product for an exchange or a refund will be pay by customer. If your order id defected, Evergreen Adventure will pay for the cost of return. Please contact our support team to organize this return costing.
- Requesting a refund
i- Refund are handled only of you have received damaged/defected/wrong products within 7 working days from the day of receiving products.
ii- We will do whatever it takes to give you the best shopping experience with Evergreen Adventure.
- Refund processing time
With your method of payment, we will filly refund when the goods received are faulty/wrong products, within 14 working days (not including weekends and public holidays).